For pre-sales questions or other inquiries, please send an e-mail to [email protected].  We will answer your e-mail within 24 hours.

Are you an existing customer?

If you are already a customer, we kindly ask you to please submit a ticket by logging in to the client area. This ensures the security of client-staff interaction. You will also receive a response much faster by opening a ticket than sending an e-mail.

Abuse related

In case of abuse (intrusion attempts, hacking, spamming or other unaccepted behavior) from a Secure-Root.com address space, please send an e-mail to [email protected]. Notifications sent to other email addresses will most likely be left without taking any further action.

Support Departments

Technical Department (24 x 7 x 365)
Technical assistance for all customers, via tickets 24 hours a day, 7 days a week.
Open a ticket (only registered customers)
[email protected] 


Billing Department (9AM - 5PM EST)
Questions regarding invoices or upgrading or downgrading services.
Open a ticket (only registered customers)
[email protected] 


Sales Department (9AM - 5PM EST)
Questions regarding any of our services. We'll gladly answer all your questions!
Open a ticket
[email protected] 


Abuse Department (24 x 7 x 365)
Report spam, attacks, DMCA or other law violations from our network space.
Open a ticket
[email protected]